Terms & Conditions

01Agreement to these terms

These Terms and Conditions (“Terms”) govern your access to and use of thenextlevelsoftware.com and any subdomain, application, or service we operate from it (together, the “Site”). The Site is operated by Next Level Software LLC (“Next Level Software”, “we”, “us”), a company with a registered office at 605 W 9th Street Unit #1057, Austin, TX, USA, and a delivery centre in Faisalabad, Pakistan.

By browsing the Site, submitting a form, or using the AI assistant, you confirm that you have read and accept these Terms. If you do not accept them, please stop using the Site. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.

02What these terms do and do not cover

These Terms cover your use of the Site. They are not the contract for a software project.

Paid work is governed by a separate written agreement for that engagement — a proposal, statement of work, master services agreement, or platform contract (such as an Upwork contract). Where anything in that signed agreement differs from these Terms, the signed agreement prevails for that project.

03Acceptable use of the Site

You may browse the Site and use it to learn about and enquire about our services. You agree not to:

• use the Site for any unlawful, fraudulent, or deceptive purpose;
• attempt to gain unauthorised access to the Site, our systems, or any account, or probe, scan, or test the vulnerability of any of them;
• introduce malware, or interfere with the availability or integrity of the Site;
• scrape, harvest, or systematically extract content, or use automated tools to place load on the Site beyond ordinary browsing;
• re-publish, resell, or present our content, case studies, or client results as your own;
• submit false, misleading, or third-party personal data through our forms.

We may suspend or block access to the Site where we reasonably believe it is being used in breach of these Terms.

04Enquiries, estimates and proposals

Contact forms, consultation bookings, and chat conversations are enquiries, not orders. Nothing on the Site is an offer capable of acceptance, and no contract is formed until we both sign a written agreement for the work.

Indicative prices and timelines shown on the Site (for example “from $6k” or “6–8 weeks”) are starting points published to help you budget. They are based on typical scopes, are not quotes, and can change once we understand your actual requirements. A firm figure only exists in a written estimate issued for your project.

05Project engagements, scope and change

Every engagement begins with an agreed written scope. Work that falls outside that scope — new features, changed requirements, added platforms — is handled as a change request, and we will confirm the impact on cost and timeline in writing before it starts.

Delivery dates assume you provide the access, content, approvals, and feedback we have asked for within the agreed times. Where those are delayed, timelines move by at least the length of the delay.

06Fees, payment and taxes

Fees, currency, milestone structure, and payment terms are set out in the agreement for your project. Unless that agreement says otherwise, invoices are payable within the period stated on the invoice, and fees are exclusive of taxes, duties, and third-party costs (app store fees, hosting, licences, paid APIs), which are your responsibility.

We may pause work on an engagement with overdue invoices, after giving notice. Deposits and milestone payments for work already performed are non-refundable except where the agreement for that project says otherwise.

07Intellectual property

Our Site. The content, design, code, graphics, logos, case studies, and written material on the Site belong to Next Level Software or its licensors and are protected by copyright, trademark, and other laws. You may view, download, and print pages for your own non-commercial use. Any other reproduction, redistribution, framing, or commercial use needs our prior written permission.

Project deliverables. For paid engagements, ownership of the deliverables produced specifically for you transfers to you on receipt of full payment, as set out in your agreement.

Background and third-party materials. Our pre-existing tools, libraries, internal frameworks, and know-how remain ours, and you receive a licence to use them as part of the deliverables. Open-source and third-party components stay under their own licences, which we will identify on request.

Portfolio rights. Unless your agreement restricts it, we may describe the work and show non-confidential visuals of it in our portfolio, case studies, and marketing.

08Your materials and responsibilities

Where you give us content, data, credentials, designs, or brand assets, you confirm you have the right to do so and that our agreed use of them will not infringe anyone else’s rights. You keep ownership of your materials and grant us a licence to use them for the purpose of delivering the work.

You are responsible for the accuracy and legality of what you supply, for holding your own backups of anything you send us, and for the content you publish through any product we build for you.

09Confidentiality

We treat product plans, technical details, and commercial information you share while scoping a project as confidential, and use them only to evaluate and deliver the work. We are happy to sign an NDA before detailed discussions — ask us at info@thenextlevelsoftware.com. This does not apply to information that is already public, that you tell us is not confidential, or that we are legally required to disclose.

10The AI assistant on this Site

The Site includes an AI chat assistant that answers questions about our services. It is a convenience tool, not advice, and not a member of our team. Its answers are generated automatically, may be incomplete or wrong, and are never a quote, a commitment, or a professional opinion. Confirm anything that matters with us directly before relying on it.

Please do not enter passwords, payment details, or confidential or personal information about other people into the chat. Messages you send are processed by a third-party AI provider so a reply can be generated; see our Privacy Policy for how that works. We apply usage limits to keep the assistant available.

11Careers applications

Submitting an application through the Site does not create an offer, an obligation to interview, or an employment relationship. You confirm the information you give us is accurate, and that any references or work samples you share may be reviewed as part of our hiring process. We handle applicant data as described in our Privacy Policy.

12Third-party links and services

The Site links to third-party sites and profiles — Clutch, Upwork, LinkedIn, GitHub, Figma, Google Docs, and others — and embeds third-party widgets. Those services are not under our control. A link is not an endorsement, and we are not responsible for their content, availability, terms, or privacy practices. Review their own terms before using them.

13Disclaimers

The Site and its content are provided “as is” and “as available”. We work to keep the Site accurate and online, but we do not warrant that it will be uninterrupted, error-free, secure, or that any information on it is complete or current. Case studies, metrics, and testimonials describe past results for specific clients and are not a promise of the same outcome for you.

To the fullest extent permitted by law, we exclude all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Warranties for delivered project work are those given in the agreement for that project.

14Limitation of liability

To the fullest extent permitted by law, Next Level Software will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of your use of the Site — even if we have been advised such loss was possible.

Our total aggregate liability arising from your use of the Site is limited to USD 100. Liability arising from a paid engagement is governed by the limits in that engagement’s agreement. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

15Indemnity

You agree to indemnify Next Level Software against claims, losses, and reasonable costs arising from your breach of these Terms, your misuse of the Site, or from materials you supply to us that infringe a third party’s rights.

16Changes, severability and assignment

We may update these Terms to reflect changes to the Site, our services, or the law. The revised version takes effect when posted here, and the “last updated” date at the top of this page will change. Continued use of the Site after that counts as acceptance. Material changes affecting an active engagement will be raised with you directly rather than through this page alone.

If any provision of these Terms is found unenforceable, it is severed and the rest continue in full effect. Not enforcing a right on one occasion does not waive it. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, or sale of assets.

17Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law rules, and the state and federal courts located in Travis County, Texas have exclusive jurisdiction over any dispute arising from them. Where the agreement for a specific engagement names a different governing law or forum, that agreement controls for that project. Before starting formal proceedings, please contact us at info@thenextlevelsoftware.com so we can try to resolve the matter directly.

18Contact us

Questions about these Terms? We answer them ourselves:

• Email: info@thenextlevelsoftware.com
• Phone: +1 (512) 350 3928
• Registered office: 605 W 9th Street Unit #1057, Austin, TX, USA
• Delivery centre: Street 15, Nisar Colony, Faisalabad, Pakistan